Resource Guide

Resource Guide


For NYC’s most up-to-date information on prevention and treatment practices of COVID-19 in multiple languages, visit, text “COVID” to 392-392, or call 311.

Health information from the Center for Disease Control

New York State Department of Health COVID-19 updates

COVID-19 guidance from the NYC Health Department

If you are recently released from jail or prison:

Read our COVID-19 Health Information Guide for People Recently Released from Incarceration in New York.

Click here for information on our services and contact info for accessing them.

Our Prepare for Release (I-CAN) program is offering transportation for those released. Contact the hotline number at 347-510-3436.

Our Outreach team is accepting new referrals for individuals in the community on parole and for individuals detained on violations of parole. Contact Denisha Rapier at 929-487-9480 or

Our Care Management Unit is accepting new enrollments and providing connections to healthcare, mental health and substance use treatment, Medicaid activation/reactivation, and medical transportation. They are also providing connections to parole mandates, 2010e application assistance, and connections to home and community-based services for those who qualify. Contact Tamele Goffin at 347-510-3455 or

Our Mental Health program is accepting new referrals and conducting sessions via telephone or video. Contact Andrew Tate at 929-487-9916 or  

Our Substance Use Treatment program is accepting new referrals and conducting Telehealth sessions via telephone or video. Contact Jasmine Lastra at 929-487-9495 or

We are currently unable to coordinate prescription refills. Contact the Correctional Health Services Point of Reentry and Transition Practices (PORT) at 646-614-1000 or email, who may be able to help you with prescriptions.

Probation and Criminal Court

All New York State Courts are closed, with some exceptions.

All probation meetings are now conducted electronically. Visit the NYC Probation Website for more information.

If you have a pending criminal matter and you are out on bail or ROR, you do not have to appear in court. New appearance dates will be sent.

If you have a loved one who is incarcerated in New York:

All visits to Correctional Facilities are suspended. The Department of Corrections and Community Supervision (DOCCS) is allowing incarcerated people one free phone call, two free electronic messages, and five free postal stamps per week. 

New arrests and arraignments will be processed by video conference

Cash Bail and Court & Trust walk-in services for cash bail and court & trust at the Manhattan Business Center at 66 John Street have been suspended. Visit the Cash Bail or Court & Trust Funds pages for more information.

If you need immediate assistance such as food delivery and transportation, there may be groups in your neighborhood who can help:

For a list of neighborhood-based assistance available across New York State, visit this resource page

A map of locations of neighborhood-based assistance groups across the country

The C-19 Help Squad will connect you with community volunteers who can help meet your needs. 

Visit Mutual Aid NYC for connections to community-based groups who are available to help in your neighborhood during COVID-19.

If you need immediate support, call the Mutual AID NYC Hotline at 212-979-0611. 

Use the map and lists on this page to find an assistance group in your community. Reach out directly to this group so someone in your neighborhood can help you quickly.

Request assistance online from Mutual Aid NYC to connect with people in your area who can help you.

For a list of veteran-specific assistance in your neighborhood, reach out to the NYC Veterans Alliance at their mutual aid request form.

Employment Information

Our Education and Employment Services are continuing by video and telephone for current Fortune clients. Contact 347-510-3628 or for more info.

New York State is waiving the 7-day waiting period for Unemployment Insurance benefits for people who are out of work due to COVID-19 closures or quarantines.

Filing for unemployment and accessing unemployment benefits:

How to file an unemployment claim and access New York State unemployment insurance benefits

A step-by-step guide to filing an unemployment insurance claim online

As of March, New York State has guaranteed emergency paid sick time. Learn more about who is eligible and how to access compensation.

COVID-19 Paid Sick Leave Fact Sheet

If you or someone you know is a low-wage worker, here’s a guide from the New York City Low Wage Workers Task Force on what benefits you are eligible for. 

Food and Nutrition

Grab and go meals at our Harlem housing unit are only available for current residents. Fresh food curbside distribution will continue on Wednesdays at 3pm. Contact Angela Scott at

If you are a current Fortune client, contact Nicholas Posada at 929-487-9811 or for assistance accessing SNAP.

Use this map from GetFoodNYC to find locations that offer free food (food pantries and Grab & Go meals at NYC schools), as well as grocery stores and farmer’s markets.

Apply for SNAP Benefits online

If you are in need of emergency food access, please call the Emergency Food Hotline at (866) 888-8777 or dial 311.

A map of NYC food pantries and community kitchens

A list of active emergency food assistance programs in all five boroughs

Free grab and go meals for ALL New Yorkers from the DOE’s 345 meal hubs

A list of congregate and home-delivered meal providers in NY State

Free meals can be delivered to seniors through the NYC Department for the Aging. Call Aging Connect at 212-AGING-NYC (212-244-6469) or 311.

If you cannot go out to get food, no one can bring you food, and you are unable to use private delivery options, NYC is offering Food Delivery Assistance.

Stores offering shopping hours to high-risk populations


If you are a current Fortune client, contact Nicholas Posada at 929-487-9811 or for benefits assistance.

If you’ve been impacted by COVID-19, here’s a comprehensive guide on what benefits you may be eligible for.

Read a guide on SNAP, Cash Assistance (CA), and managing your case during COVID-19 in multiple languages. 

Create an ACCESS HRA account online, which will allow you to apply for certain HRA benefits, submit documents for your application, manage your case, and more. Note: All in-person HRA appointments have been cancelled, and recertifications for SNAP and Cash Assistance are postponed. If you have a recertification currently scheduled or one that will be due, you do not need to recertify and your benefits will continue. You will receive a letter telling you when to recertify.

Many HRA locations are consolidating until further notice. If your needs cannot be met by ACCESS HRA, call 311, or visit the pages below for information on open locations:

A map of SNAP centers

A map of Job and Service centers

A map of Medicaid offices

Social Security Administration (SSA) offices are closed. Here’s an FAQ from SSA on Social Security benefits, SSI income payments, and available SSA services during COVID-19.

If you or someone you know is a low-wage worker, here’s a guide from the New York City Low Wage Workers Task Force on what benefits you are eligible for. 


If you are experiencing homelessness and need immediate shelter, the Coalition for the Homeless may be able to help if you leave a message at their crisis hotline: 212-776-2177.

All residential evictions in NYC are suspended through August 20th.

Most Housing Court actions in NYC have been postponed, and people will receive new appointment times in the mail. However, housing courts in NYC are still open for emergency cases such as repair orders, serious housing code violations, and illegal lockouts. Visit or call (833) 503-0447 for more information.

The Housing Court Answers hotline at (212) 962-4795 can help you with housing court procedures, landlord and tenant rules, and referrals for legal help.

Resources for NYCHA residents

If you are able, download the MyNYCHA app to complete transactions and manage tickets virtually.

NYCHA residents who have experienced income loss can request rent reductions through the NYCHA self-service online portal or calling the Customer Contact Center at 718-707-7771. 

Resources for Section 8 housing tenants

Section 8 housing tenants in NYC with hardships paying rent due to income loss may contact the NYC Housing Preservation and Development at or by fax at 212-863-5299.

Connect to Rental Assistance Programs like CityFHEPS, and other state and federal government programs

A guide from the Legal Aid Society on rent and your rights during illegal landlord lockouts during COVID-19

Contact the Tenants Rights Hotline by Met Council at 212-979-0611 (ingles y espanol).

The ABCs of housing. (English, عربي,  Polski, русский, Español, हिंदी, اردو, Kreyol Ayisyen, Français, 普通话, 한국어)


If you are recently released and need assistance accessing medical care, contact our Care Management Unit: Zoe Johnson at 347-510-3411,

Enroll in Medicaid through HRA’s Medical Assistance Program. Note: During the COVID-19 emergency, no Medicaid cases will be closed for failure to renew or failure to provide documentation. Any case that is closed for failure to renew or failure to provide documentation will be re-opened and coverage restored to ensure no gap in coverage. 

Enroll in Medicaid or purchase an insurance plan through the New York State of Health Marketplace.

Enroll in health insurance with a specialist through GetCoveredNYC.

Determine your eligibility for Emergency Medicaid, which typically covers emergency situations but now covers COVID-19 testing.

Read New York State’s updated Medicaid policy for services related to COVID-19.

    Mental Health

    Our Mental Health program is accepting new referrals and conducting sessions via telephone or video. Contact Andrew Tate at 929-487-9916 or  

    THRIVE NYC’s COVID-19 Guide to Mental Health Resources for Justice-Involved People

    Guide to Mental Health for Students

    If you are seeking immediate help for a mental health issues, here are some hotlines:

    National Suicide Prevention Lifeline for people experiencing mental health crises: (800) 273-8255

    New York State Office of Mental Health Emotional Support Line provides free and confidential support for callers experiencing increased anxiety due to COVID-19: (844)-863-9314

    New York State Crisis Text Line, an anonymous texting service available 24/7. Text GOT5 to 741741

    NYC Well offers free and confidential mental health support and counseling in 200+ languages: (888) 692-9355

    The New York Psychotherapy & Counseling Center is offering phone therapy sessions: (718) 553-1100

    If you’re an essential worker or have loved ones who are, NYC Worker COVID Care Network is offering free mental and emotional support.

    Trans Lifeline connects trans individuals to support and resources: (877) 565-8860

    The National Sexual Assault Hotline provides 24-hour support for survivors of sexual assault. Trained staff can be reached at (800) 656-HOPE (4673) and through chat.

    For at-home opportunities to improve mental and emotional wellness, compiled by the Fortune community, visit the Good Ship Fortune resource guide.

    Here are some more resources:

    CDC: Managing Stress & Anxiety

    New York State Mental Health Department

    ThriveNYC Mental Support While Home

    NYC COVID-19 Worker Care Network

    Insight Timer Meditation App

    ADAPP Network COVID-19

    Mental Health Guide for College Students

    NAMI COVID-19 Resource and Information Guide

    COVID-19 Mental Health Resources by Borough

    COVID-19 at Home Mental Health Resources

    CDC’s Evidence-based practices to support and strengthen mental and emotional resilience

    National Alliance on Mental Health guidebook to assist with general COVID-19 anxieties

    Substance Use and Alcohol Recovery Resources

    Our Substance Use Treatment program is accepting new referrals and conducting sessions via telephone or video. Contact Jasmine Lastra at 929-487-9495 or (Jasmine Lastra is out of office until 11/30/2021. Until then, please contact Laura Pena at

    A comprehensive list of recovery resources, including crisis hotlines, guidance for people who use substances, online recovery meetings, and recovery support apps.

    Guidance for people who use substances

    Virtual recovery resources, programs and meetings from SAMHSA

    Free virtual recovery meetings from United Recovery

    Resources for people with substance use disorders from Addiction Support Group

    Information on rehab from Addiction Group

    Here are some recovery support apps: 

    Sober Grid allows you to create online profiles and interact, support, and engage with other people in recovery.

    SoberTool tracks your clean and sober days. The app includes daily motivational messages and reminders. 

    The WEconnect provides you with daily reminders to stay on track with your recovery plan.

    AA Big Book This app gives you interactive access to the full text of the Big Book, along with a meeting finder, podcasts, prayers, and motivational support. 

    12 Step Meditation Daily Reflections for AA, NA, Al-Anon This app features guided meditations, music, and 12-step recovery audio.

    I Am Sober to track your sober milestones and find motivation from an understanding community

    Find AA meetings on Skype

    Resources for LGBTQ+ People

    LGBTQ Coronavirus Resources from the NYC Unity Project. This is a thorough guide that includes resources such as food assistance for LGBTQ people, housing, mental health support, and legal help.

    Many services at the LGBT Center are continuing remotely, including online groups and support sessions. Learn more here.

    Online support from LGBTQ+ kids, teens and family members from Gender Spectrum

    How to Support Adolescents Questioning Their Sexuality

    The SAGEConnect hotline for LGBT Elders

    A Guide to COVID-19 & LGBTQ Elder People from the Human Rights Campaign

    Start a conversation with the Trevor Space

    COVID-19 Resources for Transgender and Gender Non-Conforming People from the LGBT Center

    Resources for Seniors and People With Disabilities

    A COVID-19 resource guide from the NYC Mayor’s Office for People with Disabilities

    If you have any specific questions or concerns please contact the Mayor’s Office for People with Disabilities directly at 212-788-2830 (Voice Phone) or 646-396-5830 (Video Phone).

    A Guide to Senior Living in New York from Senior Housing Net

    A COVID-19 guide from the Administration of Community Living for older adults and people with disabilities

    Stores offering shopping hours to high-risk populations

    A Complete Guide to Health Insurance Coverage for Older New Yorkers

    For services for older adults, contact the Aging Connect Hotline (212) 244-6469 or

    Resources for People Living with HIV and AIDS

    It is currently unclear whether people with HIV/AIDS are at higher risk of contracting COVID-19.

    Our Drop-In Center program is following up with current Fortune clients. Contact Nilda Ricard at 646-937-5358 or for more info. 

    What to Know About HIV and COVID-19 from the Center for Disease Control

    Interim Guidance for COVID-19 and Persons with HIV from the National Institute of Health

    Sexual Health Resources

    Guidance and Resources During Disruption of STD Clinical Services from the Center for Disease Control

    Sex and COVID-19 Fact Sheet from the NYC Health Department

    A List of Sexual Health Clinics in NYC during COVID-19

    A Guide to COVID-19 and Your Sexual Health from Planned Parenthood

    A Guide to Hepatitis C Testing from

    Resources for Children and Families 

    Our Family Services program is continuing to serve current clients via telephone and video. Contact Patricia Ramjohn at

    Fortune has created a list of at-home resources for children and teens during COVID-19, including remote learning opportunities, meditation apps, and arts resources. View the list here

    COVID-19 Resources for the Elderly and Families from the National Association of Nursing Home Attorneys

    If you have children enrolled in a NYC public school, here are some resources to help with remote learning: 

    The NYCDOE Learn at Home website

    You can find contact information for your student’s school by searching on the NYC School Search website.

    Read the Parents Guide to Google Classrooms in multiple languages (English, Spanish, Mandarin, Korean, Bangla, Russian, and Wolof). 

    Domestic Violence Support

    The National Domestic Violence Hotline has advocates available to have confidential conversations with survivors of domestic violence. Advocates are available 24 hours per day and can be reached at (800) 799-SAFE. Survivors can chat with advocates here or text LOVEIS to 22522. Hotline is available 24/7 in more than 200 languages. All calls are free and confidential.

    Contact the NYC Domestic Violence Hotline at (800) 621-4673.

    VIP Mujeres has a free bilingual domestic violence hotline (Spanish/English), as well as resources, temporary shelter and legal support: 1-800-664-5880. 

    For info on domestic violence shelters, visit Safe Horizon or call 1-800-621-HOPE.

    Her Justice Legal Helpline at (718) 562-8181 for advice and counsel on emergency domestic violence cases

    The National Deaf Domestic Violence Hotline has advocates available 24/7 for crisis intervention, education, information and referrals for Deaf, DeafBlind, DeafDisabled callers. This hotline has online chat, video call, or email options.  Reach them at or video call at 855-812-1001.

    Arts, Learning, and Wellness Resources 

    Our Creative Arts program is continuing via phone and video for current Fortune clients. Contact Jamie Maleszka at 347-510-3668 or for more info.

    Through “Good Ship Fortune,” we’ve created an extensive list of links and resources to arts, learning, and wellness opportunities to help people with their physical, mental and emotional well-being during COVID-19. View the full resource page here, which contains resources ranging from self-care to movies, fitness and virtual art tours. 

    View a list of Kid and Teen-Friendly arts, learning, and wellness resources from The Fortune Society.

    Finance and Taxes

    Free online financial counseling 

    Voting and Elections

    Sign up to receive email and text message updates at, or text VOTESMART to 917-979-6377.

    Read more information about voting in NYC.

    To update or request to add resources to the list, please email Kendall Shepard at kshepard@fortunesociety.or

    Learn how Fortune Society can help you